Big Lottery Fund logo

Building Better Opportunities is jointly funded by the
Big Lottery Fund and the European Social Fund.

Complaints procedure

If you have a complaint about the way the BBO Support Team is run or advice we are giving, we want to hear from you as soon as possible, so that we can address your concerns and make improvements for the benefit of everyone.

In the first instance, you should contact the Service Manager, Kate Heywood on:

We will respond in 10 working days and if this response does not resolve the issue we would ask you to formally submit your complaint in writing, substantiated with evidence, to the address below. At this point we will notify the BIG Lottery Fund of your complaint and offer a written response within 10 working days.

BBO ESF Support Team

Ecorys UK
5th Floor
Queen Elizabeth House
4 St Dunstan’s Hill
London
EC3R 8AD

Should you still be unsatisfied with the response, you will need to notify us within 10 working days and we will then refer your complaint to the BIG Lottery Fund for a final decision.